Sree Mookambika Medical College provides dedicated patient care and

endeavours to improve its services on a constant ongoing basis. We strive to

provide:

 Total dedication to understanding and fulfilling patient’s need;

 Total devotion to providing efficient and reliable patient care services;

 Efficient prompt and courteous service with dedication to integrity and

fairness;

 Motivating the patient for helping themselves as well as the Institute to

serve them better;

 Total commitment to providing challenging and rewarding career for every

employee;

 Transparency of functioning;

 Periodic & regular monitoring of functioning

HEALTHCARE WITH A HEART:

Our founder, Shri Late: Krishnan Nair, envisioned creating hospital in

Kulasekharam, Kanyakumari,India where the poor and the rural masses could

have access to advanced medical care in an atmosphere of love and

compassion.

ABOUT SMIMS

Sree Mookambika Institute brings together a dedicated team of physicians, nurses, and

other healthcare professionals to provide the highest standards of medical treatment. Our

extensive infrastructure comprises modern operating theatres, 550 beds, including

comprehensively equipped intensive care beds.

OBJECTIVE

This Citizen’s Charter is an expression of our commitment towards improving our

services offered to make them more efficient and responsive and at the same

time making our working more transparent to our valued patients. This Citizen’s

Charter is an attempt to bring the institute closer to its patients in the society.

This Charter is made to provide a framework, which enables our users to know:

 What services are available in this institute?

 The quality of services they are entitled to.

 The means through which complaints regarding denial or poor quality of

service will be Redressed.

MISSION

As an institution to provide world-class medical eductaion to young generation and foster research

and development as well as to evolve appropriate strategies for health care and medical services

for rural and urban communities; and, to work incessantly to make our vision of "HEALTH FOR

ALL" come true.

CONTACT US

Sree Mookambika Institute Of Medical Sciences,

Padanilam,

Kulasekharam,

Kanya Kumari District,

Tamil Nadu.- 629161

Mob : 09443377601, 09442381670,09843258847

email : This email address is being protected from spambots. You need JavaScript enabled to view it.

STA NDARDS OF SERVICE:

 It provides medical care to all patients who come to this institute and trains

the medical students

 and nursing students (both undergraduate and post graduates)

 aim is to give courteous and prompt attention to our patients.

 Committed to provide world-class treatment at an affordable rate.

Administrative Officer

Mr.J.S.Prasad B.Sc, M.B.A

Phone: 09443377601

Principal

Dr.Padma Kumar, M.Ch (Plastic Surgery)

Medical superintendent

Dr. Rajendiran

CASUALTY AND EMERGENCY SERVICES:

 The casualty functions round the clock all days.

 Casualty Medical officer and resident Doctors are available 24 hrs all days.

 Duty Doctors are available on call round the clock in all specialties.

 Emergency Cases are attended promptly.

 All the items required are made available during mass casualties.

 In serious cases, priority is given to treatment/ management than paper

work like registration and medico-legal cases. The decision rests with the

treating doctor.

 Emergency operation theatre is maintained on a regular basis to ensure

that it is usable all times.

AMBULANCE SERVICES

 The hospital has a fleet of fully equipped ambulances.

 A team of trained and dedicated medical professionals, Emergency

Technicians, Nursing personnel and trained drivers are always ready to

handle all eventualities round the clock.

 This facility is available 24 hours a day, on all days.

OUTPATIENT DEPARTMENTS:

 Timings: 9 AM to 1 PM & 2 PM to 4 PM (Lunch break 1 to 2 PM)

 Sundays & Holidays: 9 AM to 1 PM

 Every outpatient seeking treatment at the hospital is registered prior to the

consultation.

 A case sheet is generated electronically for recording history, symptoms,

diagnosis and treatment being provided.

 For every new patient a MRD number will be generated.

DEPARTMENTS

 Anaesthesiology

 Cardiology

 CVTS

 Dermatology

 Emergency

 ENT

 Gastroenterology

 General Surgery

 Gynaecology & Obstetrics

 Internal Medicine

 Neonatology

 Nephrology

 Ophthalmology

 Orthopaedics

 Paediatrics

 Paediatrics Surgery

 Psychiatry

 Pulmonary Medicine

 Radio-Diagnosis

 Urology

 IVF Center

LABORATORY SERVICES

 Biochemistry

 Blood Bank

 Hematology

 Histopathology

 Cytology

 Metabolic Research

 Microbiology

 Serology

ROUTINE INVESTIGATIONS:

 All days round the clock – 24 x 7

COLLECTION OF SPECIMENS

 All days 9 A.M. to 4 P.M.

 Sundays & Holidays 9 A.M. to 1 P.M.

 Emergency – All days round the clock

 Reability and promptness of laboratory results is ensured as tests

are done by automatic machines.

 Reports are made available within the shortest possible time, which

will be specified.

BLOOD BANK

 Open for 24 hours and caters to external request also

 A licensed blood bank is availale in the hospital to cater to the

requirements of the patients.

 All blood is tested for HIV, HBV and HCV, VDRL in addition.

 Blood Component separation facility available ( Concentrate Human

RBC, Fresh Frozen Plasma & Platelet concentrate.)

EQUIPMENT AND FACILITIES

This hospital has the following services available:

 Major & Minor Operation theaters

 CATHLAB

 EEG

 ECG

 CRITICAL CARE UNIT

 PHYSIOTHERAPY AND OCCUPATIONAL THERAPY UNIT

 DIALYSIS UNIT MOBILE ICU

 16 SLICE CARDIAC CT

 MRI SCAN

 X-RAY & ULTRASOUND

 NEONATAL & PAEDIATRIC INTENSIVE CARE UNITS

MONEY & VALUABLES:

 It is not advisable to bring large sums of money or valuables

into the hospital. The hospital does not accept responsibility for

loss or damage to your possession.

MEDICINES & CONSUMABLES:

 Medicines and surgical consumables required for the treatment

an be procured from the in-house pharmacy. A general pharmacy

is located in the hospital premises which functions 24 x 7.

FOOD SERVICES

 Hospital kitchen provides free food for all the General ward

patients.

 Canteen: Provides food for visitors as well as staff.

BYSTANDER PASS

 Attendant:

Patients require rest and we do our best to provide patients with a

quiet, peaceful and tranquil environment. In order to achieve this we

restrict the number of Attendants. Our infrastructure can support only

one attendant per patient, but this may vary according to the

category of the patient. Female by standers is a must for female

patients.

- VISITING HOURS:

1 PM TO 2 PM & 5 PM TO 7 P.M.

OTHER SERVICES & FACILITIES:

 Wheel Chairs and stretches are available on request at any point

from Patient Movement Service Department.

 Lifts are available for access to higher floors.

 There is a stand-by- generator to cater to emergency services in

case of breakdown of electricity

 Public Telephone Booths are available at various locations in the

hospitals.

 Adequate drinking water and toilet facilities are available

BANK & ATM

 The City Union Bank has a fully – fledged branch with ATM facility in

the hospital premises for the convenience of Staff, Students & patients.

GENERAL INFORMATION

 Medico legal cases:

 On admission of a medico legal case, the hospital has to

mandatorily honor the rules of the Indian Govt. and informs the

local police authorities.

 Death Certificate:

If a patient expires in the hospital, a death certificate is issued to the

family by the hospital to carry the body. The hospital sends the

Death registration form and Medical Certificate of cause of death to

the Panchayat. The family has to collect the final Death

Certificate from the panchayath.

 Mortuary Services

Mortuary provides a Refrigerated storage of deceased patients.

Birth Certificate

All new live births will be informed to Panchayat Office and parents

have to collect the birth certificate from the

Panchayat Office.

UNIVERSITY

 Sree Mookambika institute of medical sciences is affiliated to the Tamilnadu

Dr. MGR Medical University

 Educational programmes are offered in Medicine, Dentistry, Nursing,

Technical courses, both at graduate and post graduate levels.

UNDERGRADUATE & POST GRADUATE TRAINING PROGRAMME

UNDERGRADUATE TRAINING PROGRAMME

MBBS

POST GRADUATE TRAINING PROGRAMME

MS

General Surgery

Orthopaedics

Ophthalmology

ENT

OBG

MD

Anatomy

Physiology

Microbiology

Pathology

Community Medicine

General Medicine

Pediatrics

Dermatology

Anesthesiology

Radio Diagnosis

GENERAL INSTRUCTIONS

Smoking

 SMIMS is a “No smoking zone”. Patients and their attendants are strictly

prohibited from smoking in the hospital premises.

Silence:

 Silence is essential in a hospital. Even minor noises can disturb people

who are not feeling well. Visitors are requested to speak softly and avoid

unnecessary noise. Attendants are advised to keep down the volume on

their television sets. Patient’s relatives are advised not to crowd the area

outside the patient rooms. Hospital staff is under instruction to take

necessary steps to prevent noise and crowding.

Parking:

 Please ensure that vehicles are not parked in” No parking area” and they

do not hinder emergency cases from immediate and quick access to the

emergency department.

RESPONSIBILITIES OF THE USER:

 The success of this charter depends on the support we receive from our

users.

 Please try to appreciate the various constraints under which the hospital is

functioning.

 Please help us in keeping the hospital and its surroundings neat and clean.

 Please use the facilities of this hospital with care.

 Beware of Touts.

 Please refrain from demanding undue favours from the Staff and officials

 Please provide useful feedback and constructive suggestions.Sree Mookambika Medical College provides dedicated patient care and

endeavours to improve its services on a constant ongoing basis. We strive to

provide:

 Total dedication to understanding and fulfilling patient’s need;

 Total devotion to providing efficient and reliable patient care services;

 Efficient prompt and courteous service with dedication to integrity and

fairness;

 Motivating the patient for helping themselves as well as the Institute to

serve them better;

 Total commitment to providing challenging and rewarding career for every

employee;

 Transparency of functioning;

 Periodic & regular monitoring of functioning

HEALTHCARE WITH A HEART:

Our founder, Shri Late: Krishnan Nair, envisioned creating hospital in

Kulasekharam, Kanyakumari,India where the poor and the rural masses could

have access to advanced medical care in an atmosphere of love and

compassion.

ABOUT SMIMS

Sree Mookambika Institute brings together a dedicated team of physicians, nurses, and

other healthcare professionals to provide the highest standards of medical treatment. Our

extensive infrastructure comprises modern operating theatres, 550 beds, including

comprehensively equipped intensive care beds.

OBJECTIVE

This Citizen’s Charter is an expression of our commitment towards improving our

services offered to make them more efficient and responsive and at the same

time making our working more transparent to our valued patients. This Citizen’s

Charter is an attempt to bring the institute closer to its patients in the society.

This Charter is made to provide a framework, which enables our users to know:

 What services are available in this institute?

 The quality of services they are entitled to.

 The means through which complaints regarding denial or poor quality of

service will be Redressed.

MISSION

As an institution to provide world-class medical eductaion to young generation and foster research

and development as well as to evolve appropriate strategies for health care and medical services

for rural and urban communities; and, to work incessantly to make our vision of "HEALTH FOR

ALL" come true.

CONTACT US

Sree Mookambika Institute Of Medical Sciences,

Padanilam,

Kulasekharam,

Kanya Kumari District,

Tamil Nadu.- 629161

Mob : 09443377601, 09442381670,09843258847

email : This email address is being protected from spambots. You need JavaScript enabled to view it.

STA NDARDS OF SERVICE:

 It provides medical care to all patients who come to this institute and trains

the medical students

 and nursing students (both undergraduate and post graduates)

 aim is to give courteous and prompt attention to our patients.

 Committed to provide world-class treatment at an affordable rate.

Administrative Officer

Mr.J.S.Prasad B.Sc, M.B.A

Phone: 09443377601

Principal

Dr.Padma Kumar, M.Ch (Plastic Surgery)

Medical superintendent

Dr. Rajendiran

CASUALTY AND EMERGENCY SERVICES:

 The casualty functions round the clock all days.

 Casualty Medical officer and resident Doctors are available 24 hrs all days.

 Duty Doctors are available on call round the clock in all specialties.

 Emergency Cases are attended promptly.

 All the items required are made available during mass casualties.

 In serious cases, priority is given to treatment/ management than paper

work like registration and medico-legal cases. The decision rests with the

treating doctor.

 Emergency operation theatre is maintained on a regular basis to ensure

that it is usable all times.

AMBULANCE SERVICES

 The hospital has a fleet of fully equipped ambulances.

 A team of trained and dedicated medical professionals, Emergency

Technicians, Nursing personnel and trained drivers are always ready to

handle all eventualities round the clock.

 This facility is available 24 hours a day, on all days.

OUTPATIENT DEPARTMENTS:

 Timings: 9 AM to 1 PM & 2 PM to 4 PM (Lunch break 1 to 2 PM)

 Sundays & Holidays: 9 AM to 1 PM

 Every outpatient seeking treatment at the hospital is registered prior to the

consultation.

 A case sheet is generated electronically for recording history, symptoms,

diagnosis and treatment being provided.

 For every new patient a MRD number will be generated.

DEPARTMENTS

 Anaesthesiology

 Cardiology

 CVTS

 Dermatology

 Emergency

 ENT

 Gastroenterology

 General Surgery

 Gynaecology & Obstetrics

 Internal Medicine

 Neonatology

 Nephrology

 Ophthalmology

 Orthopaedics

 Paediatrics

 Paediatrics Surgery

 Psychiatry

 Pulmonary Medicine

 Radio-Diagnosis

 Urology

 IVF Center

LABORATORY SERVICES

 Biochemistry

 Blood Bank

 Hematology

 Histopathology

 Cytology

 Metabolic Research

 Microbiology

 Serology

ROUTINE INVESTIGATIONS:

 All days round the clock – 24 x 7

COLLECTION OF SPECIMENS

 All days 9 A.M. to 4 P.M.

 Sundays & Holidays 9 A.M. to 1 P.M.

 Emergency – All days round the clock

 Reability and promptness of laboratory results is ensured as tests

are done by automatic machines.

 Reports are made available within the shortest possible time, which

will be specified.

BLOOD BANK

 Open for 24 hours and caters to external request also

 A licensed blood bank is availale in the hospital to cater to the

requirements of the patients.

 All blood is tested for HIV, HBV and HCV, VDRL in addition.

 Blood Component separation facility available ( Concentrate Human

RBC, Fresh Frozen Plasma & Platelet concentrate.)

EQUIPMENT AND FACILITIES

This hospital has the following services available:

 Major & Minor Operation theaters

 CATHLAB

 EEG

 ECG

 CRITICAL CARE UNIT

 PHYSIOTHERAPY AND OCCUPATIONAL THERAPY UNIT

 DIALYSIS UNIT MOBILE ICU

 16 SLICE CARDIAC CT

 MRI SCAN

 X-RAY & ULTRASOUND

 NEONATAL & PAEDIATRIC INTENSIVE CARE UNITS

MONEY & VALUABLES:

 It is not advisable to bring large sums of money or valuables

into the hospital. The hospital does not accept responsibility for

loss or damage to your possession.

MEDICINES & CONSUMABLES:

 Medicines and surgical consumables required for the treatment

an be procured from the in-house pharmacy. A general pharmacy

is located in the hospital premises which functions 24 x 7.

FOOD SERVICES

 Hospital kitchen provides free food for all the General ward

patients.

 Canteen: Provides food for visitors as well as staff.

BYSTANDER PASS

 Attendant:

Patients require rest and we do our best to provide patients with a

quiet, peaceful and tranquil environment. In order to achieve this we

restrict the number of Attendants. Our infrastructure can support only

one attendant per patient, but this may vary according to the

category of the patient. Female by standers is a must for female

patients.

- VISITING HOURS:

1 PM TO 2 PM & 5 PM TO 7 P.M.

OTHER SERVICES & FACILITIES:

 Wheel Chairs and stretches are available on request at any point

from Patient Movement Service Department.

 Lifts are available for access to higher floors.

 There is a stand-by- generator to cater to emergency services in

case of breakdown of electricity

 Public Telephone Booths are available at various locations in the

hospitals.

 Adequate drinking water and toilet facilities are available

BANK & ATM

 The City Union Bank has a fully – fledged branch with ATM facility in

the hospital premises for the convenience of Staff, Students & patients.

GENERAL INFORMATION

 Medico legal cases:

 On admission of a medico legal case, the hospital has to

mandatorily honor the rules of the Indian Govt. and informs the

local police authorities.

 Death Certificate:

If a patient expires in the hospital, a death certificate is issued to the

family by the hospital to carry the body. The hospital sends the

Death registration form and Medical Certificate of cause of death to

the Panchayat. The family has to collect the final Death

Certificate from the panchayath.

 Mortuary Services

Mortuary provides a Refrigerated storage of deceased patients.

Birth Certificate

All new live births will be informed to Panchayat Office and parents

have to collect the birth certificate from the

Panchayat Office.

UNIVERSITY

 Sree Mookambika institute of medical sciences is affiliated to the Tamilnadu

Dr. MGR Medical University

 Educational programmes are offered in Medicine, Dentistry, Nursing,

Technical courses, both at graduate and post graduate levels.

UNDERGRADUATE & POST GRADUATE TRAINING PROGRAMME

UNDERGRADUATE TRAINING PROGRAMME

MBBS

POST GRADUATE TRAINING PROGRAMME

MS

General Surgery

Orthopaedics

Ophthalmology

ENT

OBG

MD

Anatomy

Physiology

Microbiology

Pathology

Community Medicine

General Medicine

Pediatrics

Dermatology

Anesthesiology

Radio Diagnosis

GENERAL INSTRUCTIONS

Smoking

 SMIMS is a “No smoking zone”. Patients and their attendants are strictly

prohibited from smoking in the hospital premises.

Silence:

 Silence is essential in a hospital. Even minor noises can disturb people

who are not feeling well. Visitors are requested to speak softly and avoid

unnecessary noise. Attendants are advised to keep down the volume on

their television sets. Patient’s relatives are advised not to crowd the area

outside the patient rooms. Hospital staff is under instruction to take

necessary steps to prevent noise and crowding.

Parking:

 Please ensure that vehicles are not parked in” No parking area” and they

do not hinder emergency cases from immediate and quick access to the

emergency department.

RESPONSIBILITIES OF THE USER:

 The success of this charter depends on the support we receive from our

users.

 Please try to appreciate the various constraints under which the hospital is

functioning.

 Please help us in keeping the hospital and its surroundings neat and clean.

 Please use the facilities of this hospital with care.

 Beware of Touts.

 Please refrain from demanding undue favours from the Staff and officials

 Please provide useful feedback and constructive suggestions.

ACADEMIC COURSES

http://smims.sreemookambikainstitute.com/academic-courses.html

FACILITIES

http://smims.sreemookambikainstitute.com/facilities.html

http://smims.sreemookambikainstitute.com/gallery/events.html

http://smims.sreemookambikainstitute.com/gallery/campus.html

DEPARTMENTS

http://smims.sreemookambikainstitute.com/departments/clinical-departments.html

POLICIES

http://smims.sreemookambikainstitute.com/policies.html

COMMUNICATE

http://smims.sreemookambikainstitute.com/contact-us.html

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